Old Navy

Brand Associate

Jobs Description

As a Brand Associate your passion for apparel and fashion trends will enable you to drive sales and create a great experience for our customers.  Your dedication to providing a neat, clean, organized and safe shopping environment for our customers and team is an important part of creating this experience.  As a Brand Associate, you deliver on the customer experience through the 3 Old Navy Standards: Ready, Urgent and Approachable.  Your enthusiasm and ability to deliver on these standards will help you grow your career with the Brand.

Areas of Responsibility

  • Greet and engage with the customer at all times, using our product to connect with the customer
  • Perform tasks as requested of you each shift and that pertain to the successful operation of the business
  • Listen to the customer and observe non-verbal cues to anticipate service needs
  • Offer product suggestions and add on additional items when engaging with customers
  • Maintain a clean and safe environment that prevents loss and minimizes risk
  • Process cashier transactions quickly, accurately and drive our brand loyalty programs
  • Keep our product folded, sized, in-stock and  organized  on the sales floor and up stocks/back stocks
  • Place styles, sizes and colors of product on the sales floor so they are available for the customer
  • Welcome customers to the fitting room and keep the area neat, clean and organized at all times
  • Process all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service and with a sense of urgency and pride
  • Execute the shipment process to meet productivity and presentation standards
  • Execute signage and markdown processes accurately and efficiently to meet productivity and pricing standards
  • Execute the replenishment tasks with attention to detail ensuring all styles, sizes and colors are available

Education / Experience Requirements

  • Ability to effectively communicate with customers and team members
  • Ability to lift and carry up to 50 pounds
  • Ability to effectively maneuver around the sales floor and stockroom
  • Ability to demonstrate strong customer focused service on and off the sales floor
  • Ability to work a flexible schedule to meet the needs of the business
  • Ability to work with/around cleaning chemicals

How to Apply

oldnavytalent.com